Frequently Asked Questions
Do I need to move everything out during restoration?
In most cases, you won’t need to remove all your belongings. At Paul Davis Restoration of the Delmarva Peninsula, our team assesses the affected areas and recommends moving only what’s necessary to protect items or facilitate repairs. If a pack‑out is needed, we’ll coordinate the process with you in advance.
Can I walk through my home while it’s drying?
It’s best to minimize foot traffic in wet or drying areas to reduce accidents and speed drying. If you must pass through, wear appropriate footwear. Our technicians will guide you on the safest route.
My ceilings are wet. What needs to be done?
Our certified professionals measure moisture and determine how far water traveled. We may open small sections to improve airflow or remove wet insulation. Thorough drying helps prevent mold and structural issues. We’ll explain each step along the way.
How do you handle sewage contamination?
Because sewage poses serious health risks, our team follows strict safety protocols. We disinfect hard surfaces with commercial‑grade products. Porous materials (like drywall, carpet, and padding) that were saturated with contaminated water typically require removal and disposal.
What happens when water floods my property, and what are the potential effects?
– Drywall & Paint: Peeling, bubbling, and moisture intrusion behind walls/insulation.
– Wood: Warping, swelling, and eventual rot if not dried properly.
– Flooring: Carpets and hardwoods can be severely damaged without prompt mitigation.
– Electronics & Safety: Moisture can compromise electrical systems and devices.
Paul Davis Restoration of the Delmarva Peninsula responds quickly to extract water and thoroughly dry materials to protect your home or business.
How long does it typically take to dry a property?
Many projects dry in about 2–5 days, depending on severity, materials, and how long the water sat. We monitor moisture levels daily to keep the process efficient.
What services do you provide?
We specialize in Water Damage Restoration, Fire & Smoke Damage Restoration, Mold Remediation, Storm Damage Restoration, Contents Cleaning & Storage, Reconstruction Services, Property Improvement, Kitchen Remodeling, Biohazard/Trauma Cleanup, Commercial/Industrial Restoration, Residential Restoration, Deck Resurfacing, New Home Builds, Home Additions, 3‑Season Rooms, and Awning Installation, among other restoration and cleanup services. Our mix of technical expertise and rapid response is designed to restore properties to pre‑loss condition as quickly as possible.
Do you handle insurance claims for clients?
Yes. We work with all major insurance carriers and provide direct billing. We’ll keep you informed at every step so you don’t have to manage complex paperwork alone.
Are you licensed, insured, and bonded?
Yes. Paul Davis Restoration of the Delmarva Peninsula holds required licenses, carries full insurance, and our technicians receive ongoing training and certifications—so your property is in skilled, trustworthy hands.
How quickly can you respond to an emergency?
We provide 24/7 emergency service and typically arrive within 60 minutes. Fast action helps prevent secondary damage like mold growth or structural deterioration.
How do you assess the extent of the damage?
We use professional tools—infrared cameras, hygrometers, and moisture meters—to identify hidden moisture and structural concerns. This data drives a targeted plan for cleanup, drying, and restoration.
What do you do to prevent mold growth after water damage?
We prioritize fast, thorough drying with high‑capacity dehumidifiers and industrial air movers, and we apply antimicrobial treatments to vulnerable surfaces to help keep mold from taking hold.
Do you offer any service guarantees?
For kitchen refacing and decks, we offer a lifetime warranty. We also provide a minimum 1‑year guarantee on workmanship, subject to your insurance carrier’s guidelines. We stand by our work so you have peace of mind during and after restoration.
Are your cleaning products and methods eco‑friendly?
We strive to use environmentally conscious cleaners whenever possible, balancing strong remediation power with safety for people, pets, and the planet.
What safety measures do you take on‑site?
Our teams follow IICRC and OSHA guidelines, use proper PPE, and set up containment to protect unaffected areas. Safety—for your family and our crew—is always a top priority.
Can you remove tough odors like smoke or mildew?
Yes. We use specialized methods and equipment—such as ozone and hydroxyl generators—to neutralize persistent odors at their source rather than merely masking them.
Do you provide post‑restoration cleanup services?
Absolutely. After primary restoration, we can deodorize, sanitize, and perform detailed cleanup so your property is move‑in ready.
Can I stay in my home during the restoration?
It depends on the extent and type of damage. In some cases it’s safe to stay; in others, temporary relocation may be best. We’ll advise you based on your specific situation.
How long does the entire restoration process usually take?
Minor water losses might finish in a few days, while major fire or mold projects can take several weeks. We provide a clear plan and timeline upfront and keep you updated as work progresses.
What should I do if I have a water or fire emergency?
First, make sure everyone is safe and call emergency services if needed. Then contact Paul Davis Restoration of the Delmarva Peninsula—our 24/7 team is ready to mobilize immediately.
What types of properties do you serve?
We handle residential and commercial properties of all sizes—from single‑family homes to large industrial facilities—throughout Sussex County, Kent County, Talbot County, and surrounding areas.
How expensive is it to treat mold in a home?
Costs vary based on severity, materials affected, and the remediation method. We charge a small inspection fee, which is credited if you choose us, so you can get a precise, written estimate for your situation.
What health problems can mold cause?
Mold may aggravate allergies and respiratory issues, leading to congestion, sneezing, itchy eyes, coughing, or more serious reactions in immunocompromised individuals. We work quickly to restore a healthy indoor environment.
Do I have to be home while you work?
Not necessarily. Many homeowners prefer to be away while we work. We secure the site and communicate progress so you’re always informed.
Do you offer reconstruction services if parts of my home are demolished?
Yes. Paul Davis Restoration of the Delmarva Peninsula provides full‑service restoration, including reconstruction—from tear‑out and debris removal to rebuilding and finishing.
Do you provide 24/7 emergency service in Sussex County, Kent County, Talbot County, and surrounding areas?
Absolutely. Whether it’s a holiday or the middle of the night, our crews are on standby. We typically arrive within 60 minutes to minimize damage by acting fast.
Do you work with homeowners’ insurance companies?
Yes. We work with all major insurance carriers and provide direct billing. We’ll collaborate with your adjuster to ensure clear communication, accurate documentation, and proper coverage.
What if my insurance adjuster suggests a different restoration company?
You have the right to choose your restoration provider. We’re happy to review our qualifications and experience so you feel confident choosing Paul Davis Restoration of the Delmarva Peninsula.
How do you bill insurance directly?
We document the loss with photos, moisture readings, and itemized estimates, then submit final invoices directly to your insurer for covered claims—reducing your paperwork and out‑of‑pocket hassle.
How long does a complete restoration project take?
It depends on scope: small cleanups can wrap up in a couple of days, while major rebuilds may take several weeks. After our inspection, we’ll give you a detailed timeline so you can plan accordingly.
When should I call a restoration company after a disaster?
As soon as it’s safe. Early mitigation helps prevent secondary damage like mold, structural instability, and lingering smoke residue.
Do you provide service cost estimates?
Yes—we charge a small inspection fee, which is credited if you choose us. We’re transparent about scope and pricing and provide clear written estimates.
Which areas do you serve?
We proudly serve Sussex County, Kent County, Talbot County, and surrounding communities. If you’re unsure whether we cover your location, contact our team any time.
How do you approach large‑scale disasters?
We scale quickly using our specialized resources: IICRC‑certified technicians, 24/7 on‑call emergency response, the ability to handle large commercial losses, adherence to insurance‑carrier compliance requirements, Bio‑Certified teams, and CAT‑Certified capabilities to deploy nationwide for catastrophe events. Our goal is to restore normalcy as fast and safely as possible.
What should I do before your restoration team arrives?
If it’s safe to do so, shut off the source of water, avoid damaged or contaminated areas, and move valuable items away from the affected space. Do not enter areas with standing water near electrical sources or areas that may be structurally unsafe. Paul Davis Restoration of the Delmarva Peninsula will assess the property upon arrival and explain the next steps.
Can you find water damage hidden behind walls or under floors?
Yes. Water can travel into wall cavities, beneath flooring, and into other areas that aren’t immediately visible. Our technicians use professional moisture-detection equipment, including moisture meters and infrared technology when appropriate, to help identify affected materials and develop a targeted drying plan.
What is the difference between water extraction and structural drying?
Water extraction removes standing or excess water from the property, while structural drying addresses moisture that has been absorbed by materials such as drywall, wood, flooring, and framing. Both steps may be necessary for a thorough water damage restoration.
Can you restore hardwood floors after water damage?
It depends on the type of flooring, how much water was absorbed, the length of exposure, and the condition of the material. In some situations, hardwood can be professionally dried and saved. If the damage is too extensive, replacement may be recommended. We’ll evaluate the flooring before determining the appropriate approach.
What should I do after a pipe bursts in my home?
If it’s safe, shut off the property’s main water supply and stay away from electrical hazards. Then contact Paul Davis Restoration of the Delmarva Peninsula for emergency water mitigation. The sooner extraction and drying begin, the better the chances of limiting additional damage.
Can you help with storm and wind damage?
Yes. We provide storm damage restoration for properties affected by severe weather, wind, rain, and related water intrusion. Our team can assess the damage, perform emergency mitigation, remove damaged materials when necessary, and coordinate repairs and reconstruction.
What should I do if a storm damages my roof?
Avoid entering areas where ceilings are sagging, water is near electrical fixtures, or structural damage is suspected. Contact our team as soon as possible so we can assess the affected areas and determine what emergency measures and restoration work are needed.
Still Have Questions?
Our expert team is ready to answer any questions and provide the professional restoration service your property needs.
What Our Satisfied Customers Say
"We highly recommend Paul Davis. They just put in a new kitchen for us and we couldn't be more pleased. Jeremiah, Josh and the entire team did an excellent and hassle free job! It's so worth it to hire the best! We are completely satisfied!"
"Paul Davis Restoration came out after a flood with the hour ( on a Sunday) to start the restoration process after a flood. Raul was very professional and explained everything fully. Thank you Raul, you were wonderful !!!"
"Paul Davis Restoration came out after a flood with the hour ( on a Sunday) to start the restoration process after a flood. Raul was very professional and explained everything fully. Thank you Raul, you were wonderful !!!"
Our Service Area
Serving the Delmarva Peninsula
- Ocean City
- Salisbury
- Berlin
- Easton
- Cambridge
- Princess Anne
- Crisfield
- Pocomoke City
- Snow Hill
- St. Michaels
- Queenstown
- Chester
- Hurlock
- Delmar
- Fruitland
- Rehoboth Beach
- Lewes
- Bethany Beach
- Milton
- Millsboro
- Georgetown
- Seaford
- Harrington
- Bridgeville
- Ocean View
- Milville
- Selbyville
- Dagsboro
- Chincoteague Island
- Onancock
